Rutland Dry Mix 211 Refractory Mortar, Masonry & Fire Brick Cement, No Heat Cure Required, Dark Gray, 2550F, 10 lb Pail

So I like the performance and I like the container if comes in which can be used for various other things afterwards like cleaning my tools and doing the sponging of the brick. I’m not a professional mason but the consistency seems on par with what I’ve worked with before. It’s like a very fine fluffy concrete powder. It does dry rather quickly and it is super easy to over water which can also loosen it up. It sponges off great. It dries incredibly hard. The only fault I have with it is it took a while to arrive. I didn’t realize I needed as much as I did so I had to place multiple orders and ended up taking three weeks from start to finish to complete my pizza oven because I had to keep waiting for more to arrive. I was hoping it would be done in a day or two but ended up taking three weeks overall but six days to build and six orders. Unfortunately this product isn’t stocked anywhere else either so I was stuck with this process. And because of the weight of the product, over ordering and then returning it wasn’t a practical option.

applied this mortar to deteriorating mortar joints inside a brick fireplace. Mortar was missing in some joints. I used this product, waited a month for it to fully cure then started a small, low fire (just kindling & very small pieces) for about an hour keeping the temperature around 500-600 degrees, then let that go out. Seemed to work since this mortar is cured, hardened and no failure anywhere, no bubbling experienced & no cracking since we began burning normally. Would use again.

I have used this to coat and re-coat my 3 burner rectangular (Amazon bought) forge with some left over. First off follow the directions I made to much to watery and was a nightmare to adhere to the batting (had to let it dry a bit). It is easy to use and dries quickly. It has chipped or come apart in a couple places, fixable and may be my errors but that is the only negative. I have forged at least 25 knives and projects since last re-coat. Very happy.

One messing packaging job. Looks like they went to a big pile of the mortar and just shoveled into a waiting plastic container already in a box. Quite messy and unprofessional.

First off I would like to note that Amazon customer support is non existent and they packaged the bucket of cement loose in a box with a couple other things. What happened is exactly as you'd expect. Since Amazon customer support doesn't exist I had to contact Rutland. Within under 1 minute of sending them the information on what happened, as well as noting that I know it is not their (Rutland) fault, I received a phone call. All I can say is I have dealt with some top notch customer service in the past, as well as some bad customer service, but I can without a doubt say that Rutland customer service is the best I have EVER dealt with (Rutland if you're reading this, give the guy I talked to a raise, every company could learn something from him). They quickly resolved the issue and in the future if I need any kind of cement I will definitely try to go with Rutland. I will also try to get my workplace to start using Rutland for their hole patching needs. I can't speak for the quality of the product itself as of yet since i just got it but it's cement, I'm sure it will be as good or better as any other comparable cement. Also the bucket it comes in is a good bucket, it was just packaged very badly by Amazon. Thankyou Rutland for the amazing customer service, I will definitely pick your products over others in the future as well as recommend them to others.

Worked as it should heat results on fire place

I used this as the top layer of my open pit forge. Worked great.

I’m sure the product is fine and works as advertised, but the container was completely open with the concrete all over the inside of the box when it arrived. Had to dump the concrete from the box back into the plastic container where I’m assuming I lost some of the product that I paid for