What products can I purchase?

You can purchase almost all of the items that are listed on our website. Just search for something you are looking for! While we try our best to filter prohibited items, it does not always work. Occasionaly, we may not be able to deliver an item listed on Desertcart due to international shipping regulations, customs regulations, or other reasons.
Our trained staff review each order and will let you know if there any issues before you are charged.

Tags: items, products, banned items, allowed items, not allowed items

How much does delivery cost?

We have a flat AED 25 delivery charge for all orders below AED 250. If your order is AED 250 or above, your order is delivered for free! You can see the final cost of your order after adding an item to your cart.If the item you have ordered is an oversized item, an extra shipping charge may apply. If your item exceeds a courier’s standard dimension or weight, they may charge an additional fee. We will communicate this with you before we charge your order.

Tags: shipping charges, shipping charge, additional shipping cost, additional shipping charge, additional shipping charges

Are all items in stock?

We try to show you the most up-to-date information on availability that we have obtained. However, as all items are sourced from third-parties, items may become unavailable in a short span. If there is any issue with items being backordered or out of stock, we will make sure to inform you and we will not charge for your order.

Tags: availability , stock, stocks

How are prices calculated?

The prices shown to you include the total price of your purchase including the item cost, any customs charges as well as shipping and handling charges. We show you the total cost that will be charged to you so you have no surprises when you receive your order.

Tags: price, amount, prices

Are the prices final?

Our goal is to provide the most affordable way to shop online, and we try to give you the lowest price that we can provide. The prices listed on our site are final, however they are subject to change based on the sellers pricing. Sellers may lower or raise their prices at anytime.

Tags: prices, amount, price

I want something not listed on Desertcart.

If you want something that is sold online, but cannot find it on Desertcart, please send us an email to productrequests@desertcart.ae with a link to the item and the name of the store we will try to get back to you as soon as possible.

Tags: not listed, other source

Where do the products come from?

Most products listed on our website are sold by other online retail stores. We currently focus on showing your items from US retailers such as Amazon.com

Tags: availability, source

How long will it take for an order to be delivered?

The products listed on the website are sourced from both local and international merchants and not stored in any of our distribution centers. 

We suggest you see the details on the product page as the delivery estimate will indicate if it is from an international merchant, from a local merchant or in stock with us.

The shorter the delivery estimate, the greater the possibility that the product is from our in-stock list or from local merchants.

Tags: delivery date, delivery estimate

How fast will I get my items?

Delivery times can vary based on the seller and various other reasons(public holidays, country of origin etc.). We try to provide our best estimate of an item's estimated delivery date when you add an item to your cart.

The products listed on the website are sourced from both local and international merchants and not stored in any of our distribution centers. 

We suggest you see the details on the product page as the delivery estimate will indicate if it is from an international merchant, from a local merchant or in stock with us.

The shorter the delivery estimate, the greater the possibility that the product is from our in-stock list or from local merchants.

Tags: delivery estimate, delivery date, deliver faster, fast delivery

Can I track my order?

You can see the exact location of each item in your order from your order details page. Click the "Order Details" button on your orders page for more information.

Tags: tracking , track order, track

Can I self-collect the items?

To keep our operation running as efficiently as possible, we send all your items directly to the courier. You will get an SMS as well as an email with the courier's name, phone number and tracking number. Packages are usually delivered within 24 hours after they are dispatched to the courier. You can collect it from the couriers offices in most UAE cities or arrange for self collection if you are in an area the courier does not service.

Tags: self collection, collection, warehouse collection

What is Desertcart?

DesertCart is an online shopping service that brings you the best of online retail from around the world. We provide you the ability to purchase products from stores anywhere in the world and have it delivered directly to you in the UAE. We currently focus on shipping and delivering products from the U.S.

We want to provide a hassle-free and give you the best experience possible at an affordable price.

Tags: delivery, about us, about desertcart

What is the returns policy?

You can return most items for store credit or get them exchanged within 14 calendar days of the delivery date if they are still in their original packaging.

At Desertcart, all our products are unused and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible.

Some of our products are shipped out with an international warranty, so if there is any manufacturer fault in your shipment, please contact us and we will advise you on the next step. If however, the defect is from our end, we will accept your product and exchange it for a new one.

If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Desertcart will issue you a full refund or store credit for the product, provided that it is returned to us new condition in its original packaging. We'll also pay the return shipping costs if the result is of our error. If the reason for return isn't a result of our error, the cost of return shipping(AED 25) will be deducted from your refund.

Items such as garments and personal grooming products cannot be refunded if opened.

You can request a return by contacting us through 04 524 5555 9AM-9PM except fridays, live chat, or sending a ticket within 14 calendar days of your delivery. The item(s) will be picked up at a scheduled time convenient for you.

Refunds will be processed as soon as the item is received by us. Refunds may take 5-10 business days to show on your credit/debit card statement.

Tags: refunds, refund, returns and exchange, returns , exchange

Express Delivery

Some of our items have an "express delivery" option, which means that they will usually be delivered faster than regular items for an additional fee. You can see the delivery estimates and fees by adding an item to your cart.

Tags: express delivery, fast delivery

What if there is a problem with my order?

While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturer defects, logistics issues, a wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting our support team from your orders page. We will resolve your issue as quickly as possible :)

Tags: order problem, order issue, item issue

Can I cancel orders that have already shipped?

You can cancel your order until we have prepared the items and charged your card (usually within 24 hours from placing the order). Orders cannot be cancelled after they are prepared for shipment.

In the case of a returning an order, the shipping fees(if any) cannot be refunded.

Tags: cancel, order cancellation, cancel order

When will I receive my refund?

If we have issued a refund for one of your orders, the amount will be debited into the orginal card you used for the purchase. Refunds may take 5-10 business days to show up on your statement depending on your issuing bank.

Tags: refund , refund process

Can I pay with cash on delivery?

We currently do not support cash on delivery for various reasons. You can read more on our payments page

However, we support payments with cash through any of our partner banks.

Customers can pay with cash either by (a) depositing cash in a bank's cash deposit machine or (b) doing a bank transfer to any of our UAE bank accounts.

These options are available on the payment part of the checkout page. Once the deposit or transfer is made, just add the reference number and the transaction amount for faster verification. We will process the order once your transaction has been verified which may take up-to 24 working hours. You can optionally upload a screenshot, or picture of your deposit slip.

Please note that cash or bank transfers can only be refunded as store credit if an item cannot be shipped or if you request for cancellation.

Currently, bank transfers and cash deposit options are only available in the UAE.

Tags: cod, cash on delivery, cash, payment

I have a quotation request or inquiry for a business purchase

To request a quotation for a wholesale purchase, you can reach out to us at support@desertcart.com with your inquiry. Please let us know quantities and product Ids for your requested items.

Tags: quotation, bulk order

I wish to contact Desertcart for another reason

Please use the following emails to contact us for more specific queries:

Press/Media/Public Relations: press@desertcart.ae
Careers: careers@desertcart.ae
Legal: legal@desertcart.ae

Tags: legal, careers, others